Question 1

Why choose Rescue 1 Plumbing?

Accepted Answer

With over 25 years of experience, Rescue 1 takes pride in providing exceptional service to our customers, ensuring the job gets done right the first time. We emphasize quality workmanship and customer satisfaction. Whether it's a minor repair or a major installation, you can trust Rescue 1 to handle all your plumbing needs with expertise and commitment. Give us a call today to experience the difference!

Question 2

Do I need to be home for service?

Accepted Answer

You do not need to be home if the service doesn't require indoor access. Our skilled team can handle exterior work while you're away, ensuring efficiency and peace of mind.

Question 3

If I suspect a leak under my concrete slab foundation, what should I do?

Accepted Answer

The best course of action is to immediately call Rescue 1 Plumbing, we will then arrange for a technician to visit your home and confirm whether there is indeed a leak. We will then recommend contacting a specialized leak detection company to find the exact location of the leak in your slab. After the leak is pinpointed, Rescue 1 Plumbing will provide you with a detailed estimate for the necessary repairs to get the issue resolved as soon as possible.

Question 4

Do you offer plumbing inspections?

Accepted Answer

Yes, we provide thorough plumbing inspections for your home or business! You will get a detailed report from our professionals with any repair or maintenance suggestions.

Question 5

Do you work on appliances? (dishwasher, washing machine, fridge, etc.)

Accepted Answer

We specialize in the repair and installation of install water lines that supply your appliance. Whether you need a new water line installed for a washing machine or need repairs to an existing line, our team is here to assist. However, we will not work on repairing an appliance. If your appliance is experiencing issues unrelated to the water supply line, you will need to contact a dedicated appliance repair service.

Question 6

Do you work on HVAC systems?

Accepted Answer

No, Rescue 1 Plumbing does not service HVAC systems.

Question 7

What should I do if I suspect a leak from my water heater?

Accepted Answer

If you suspect a leak from your water heater, first, try to determine if the leak is coming from the water heater tank. 
If the leak is coming from the tank, immediately turn off the cold-water supply to prevent any further water damage.
To do this, locate the cold-water valve connected to your water heater and shut it off. (You can find this on the top of you unit on the right side.)
After securing the water supply, contact Rescue 1 Plumbing. We will promptly arrange for a technician to diagnose and fix the issue as soon as possible. This quick action will help minimize potential damage and ensure a quick resolution.

Question 8

What should I do if my toilet is leaking?

Accepted Answer

If you suspect a leak from your toilet, first, try to determine if the leak is coming from the toilet tank, bowl, or supply line. 
Once you've identified the likely source, immediately turn off the water supply to the toilet to prevent further water damage. You can do this by locating the shut-off valve behind the toilet and turning it clockwise until it stops. 
After securing the water supply, contact Rescue 1 Plumbing. We will promptly arrange for a technician to diagnose and fix the issue as soon as possible. This quick action will help minimize potential damage and ensure a quick resolution.

Question 9

Do you offer financing?

Accepted Answer

Yes, we do! We understand that plumbing needs can sometimes come unexpectedly and can be quite costly. That's why we're thrilled to offer financing options through Hearth. 
To apply, simply visit our website and click on the "Financing Available" button at the top of the page. This convenient option ensures you can get the plumbing services you need without delay.

Question 10

Do you offer senior or military discounts?

Accepted Answer

Yes, we do! We offer discounts to seniors and military personnel. Just mention your eligibility when you contact us, and we'll apply the discount.

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